Privacy Policy

Privacy policy Monilana.nl

About our privacy policy

Monilana.nl cares a lot about your privacy. We therefore only process data that we need to carry out our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Monilana.nl. The effective date of these conditions is 16/05/2018, with the publication of a new version the validity of all previous versions is canceled. This Privacy Policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information can be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it, which security techniques we use and for whom the data are transparent.

Webshop software

Our webshop has been developed with software from Lightspeed. Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us (technical) support, they will never use your data for any other purpose. Lightspeed is obliged to observe secrecy on the basis of the agreement that we have concluded with them and is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy.

 

Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. Lightspeed reserves the right to share collected data within its own concern in order to further improve the service.

 

Web hosting

We take web hosting and e-mail services from Vevida. Vevida processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. Vevida has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Vevida is obliged to maintain secrecy on the grounds of the agreement.

We use the services of Vevida for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Vevida has no access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors

We use the Mollie platform to handle a (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie is an independent controller as intended in the General Data Protection Regulation and has taken appropriate technical and organizational measures to protect your personal data in accordance with its own Privacy Statement. Mollie reserves the right to use your data to further improve the service and to share anonymous data with third parties. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than is permitted by the legal terms.

Shipping and logistics

If you place an order with us, it is our job to have your package delivered to you. We use the services of GLS for the execution of the deliveries. It is therefore necessary that we share your name, address and residence details with GLS. GLS uses this information only for the purpose of performing the agreement. In the event that GLS engages subcontractors, GLS will make your data available to these parties.

Invoicing and accounting

For our records of our administration and accounting, we use the services of Reeleezee. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices and the execution of the legal financial obligations. Your personal data is sent and stored protected. Reeleezee is obliged to observe secrecy and will treat your information confidentially. Reeleezee does not use your personal data for purposes other than those described above.

Purpose of data processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you for commercial purposes at a later time - other than at your request - we will ask you for explicit permission. Your data will not be shared with third parties other than to fulfill delivery, accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or a privacy statement or legal obligation.

Collected data

We process the following data in order to be able to perform our services:

  • Your first and last name;
  • Your address details (shipping address and billing address);
  • Your email address;
  • Your phone number;
  • Your mobile number (optional);
  • Customer type (optional);
  • Date of birth (optional);
  • Your order information;
  • Your payment details.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser, wishlist, and operating system) is only used as metadata.

Participation in tax and criminal investigation

In some cases Monilana.nl can be held on the basis of a legal obligation to share your data in connection with tax or criminal investigations by the government. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.

Your rights

 

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, at your request, in order to prevent misuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data.

You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection

You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us.

Rectification right

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.

Right of transferability

You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all probability, we can no longer continue the service in such a case.

Right of objection and other rights

In such cases you have the right to object to the processing of your personal data by or on behalf of Monilana.nl. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.

You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

Data leaks

Data leaks will be reported to the Dutch Data Protection Authority within 72 hours. If the infringement has direct consequences for the person involved, Monilana.nl will inform the person concerned immediately.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer. Www.monilana.nl uses cookies to recognize you at a next visit. Cookies enable us to gather information about the use of our services and to improve and adapt these to the wishes of our visitors. Our cookies provide information concerning personal identification. You can set your browser so that you do not receive cookies while shopping at www.monilana.nl.

Google Analytics

Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor is obliged to provide access to these data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

Cookies from third parties

In the case that software solutions from third parties use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

Contact details

Monilana.nl

Huijbergseweg 61, 4631 GD, Hoogerheide, The Netherlands

T (016) 485-4293 E info@monilana.nl

Contact person for privacy matters

Monique Boden

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