Terms & Conditions

General Conditions 

(versie geldig vanaf 1-12-2015)

1. General
Under "Monilana.nl" in these general conditions and elsewhere on the site means the sole proprietor with limited liability. Monilana.nl, based and registered office and principal place of business Huybergseweg 61
4631 GD  Hoogerheide, Netherlands, tel.nr: 0164-85 42 93, email address info@Monilana.nl.
Monilana is registered in the trade register of the Chamber of Commerce South West Netherlands under number 50722212, VAT number NL147144395B01. All offers on this website are subject to our terms and conditions. You, the customer accepts these general terms and conditions when ordering.

2. Agreement
The purchase agreement between Monilana.nl and buyer came about at the time that the order confirmation email is sent to the customer. Monilana.nl reserves the right for items not within 10 days after the conclusion of the agreement have been paid, to sell to another party. If the product will be paid after these 10 days the delivery of the product is subject to availability and price changes. By order articles at Monilana, you accept our general terms and conditions.

3. Payment
Payment must be made in advance by bank transfer. For the Netherlands: ING Bank Number:

IBAN: NL32INGB0004946056

Account For international payments use the choice: shared costs. IBAN: NL32INGB0004946056

Swift/BIC: INGBNL2A

or payment via PayPal/IDeal.

4. Shippingcosts
Orders under € 50,- will be sent via GLS Parcel Logistics & Express or vaccuüm packed via Post for this we charge a rate of € 3.75 within the Netherlands. For Belgium and Germany the shipping costs are € 6.75. Our website calculated the shipping cost by the number of yarns, these costs are automatically offered before you paid.

For orders above € 50 we pay for the shipping cost (for the Netherlands, Belgium and Germany) and will be sent through GLS Parcel, Logistics & Express.

Other country's please make contact at info@crealana.nl for the shippingcosts. 

5. Product information and prices
All our prices are in euros and include VAT. We pay the utmost attention to the correct entry of our prices, models, types, sizes, colors, etc. If it turns out that mistakes were made at the mention, we reserve the right not to deliver the items. In this case, you will receive a message with the correct information as soon as possible.

6. Offers
All items from Monilana.nl are non-binding. Offers shall be subject to the availability of the products. Typesetting errors remain at all times reserved.

7. About the order
Until receipt of payment only then Monilana.nl delivers. Regardless of the method of payment chosen by the customer, Monilana.nl reserves the right not to carry out orders or at a later time. We commit ourselves then to notify the customer. If the customer place an order with us, and the ordered products are in stock, they are reserved for this customer for a period of 10 days. If the payment is not received after 10 days, then we void the order. Monilana.nl will inform the customer of this cancellation.

8. Delivery times and stock
Monilana.nl delivers the ordered items within 1-3 business days after receipt of payment on the specified delivery address, if in stock. The delivery times mentioned above is an indication and not a deadline. Orders and payments are sent the same day before 11:00, if possible. Would you like to be assured that it will be delivered the next day at home: please contact us by phone. Monilana.nl is never liable for damage due to exceeding the delivery times. Monilana.nl uses a maximum delivery period of 30 days. After the maximum delivery time of 30 days, buyer has the right to dissolve the contract without giving any reason.

9. Shipping
Orders are sent via GLS parcel Logistics & Express. Monilana.nl is not liable for any loss or theft for non traceable shipment. All tracking packages therefore will be our accountability. If your order is not completely in stock, we will keep the order until this is complete and can be sent. About delay of deliveries you are always informed. In exceptional cases, to deliver your order in 2 parts, decision made by Monilana.nl, you do not pay any additional shipping costs.

10. Returns and exchanges
Purchased items can, within 14 days, with written reason return in unworn/unused condition and in the original packaging. The shipping costs will be charged, you also are required to pay the return shipping costs. The 14-day period commences on the day that you receive the ordered. Incorrectly shipped items, incomplete shipments by us and other abnormalities of your order, you should report within 3 working days after delivery by email. Be specific about what is wrong, we will contact you within 2 business days and will clearly indicate how we will solve things. If the cause is with us, we will take the shipping cost for our account. Products that have been opened or used, we will not take back. If you qualify for a refund, you will find at the latest within 14 days. Related to copyright violation you can not return books.

11. VAT
On all products and shipping is the statutory VAT calculated. All prices on the website include the applicable VAT rate. The VAT amounts are listed separately in the processing of the order.

12. Colors
Monilana.nl does her utmost best to show all colors as well as possible. We are not responsible for the settings of your display. Colors you see on your computer, can differ from the actual colours.

13. Privacy
By creating an account, your personal data will be included in the customer base of www.Monilana.nl. All information that you provide us with will only be used for internal and automatic processing within the framework of a responsible customer management and business operations for sale, such as processing orders and customer management. We do not provide information to third parties that affect your privacy, you will not receive any unsolicited mail (spam) from us.

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