FAQ Veel gestelde vragen

Where is Monilana located?

Monilana is located in Halsteren and is registered at the Chamber of Commerce South West Netherlands under number 50722212.

 

What payment methods are there?

Via bank transfer.

You can transfer the invoice amount to

ING account number: NL32 INGB 000 49 46 056 
Cash: Not possible also if you collect (after consultation) is cash payment is not possible.

IDEAL: you can use payment via Ideal (soon available)

Payment via Paypal.

Payment via sofort banking and bancontact
 

Is it possible from outside to Netherlands to place an order?

Yes.

For Belgium and Germany will be charged for orders under € 50,- a amount of € 6.75

Orders over € 50,-we ship for free. Only to Germany and Belgium.

For the other countries apply different shipping costs.

Please check the shipping costs on info@monilana.nl

 

How do I pay abroad?

For international settlements do you use the IBAN and BIC (Swift) number.

 

IBAN: NL32 INGB 000 49 46 056

Bic code: NGBNL2A

 

How long should I wait for my order?

After your payment is credited to our account, your order will be sent. You will receive an email on the day we send your package. Normal delivery time of GLS is 1 to 3 working days for a shipment in Netherlands, and 2 to 8 days for a shipment to foreign countries.

 

Can I change or cancel my order?

Of course, you can. Please send us an email as soon as possible or take a call, then we cancel your order for you.

 

I have placed an order, but I did not receive a confirmation email?

Check of the confirmation mail maybe has fallen in your junk mail (spam). Is this not the case please contact us.

 

I get a proof of payment?

Once the payment is received, we will send you an email.

 

Is it possible to have your order delivered to a different address?

Yes this is possible, please indicate this by using the Web site. You can add 2 different addresses. Invoice address and delivery address.

 

You must create an account to place an order?

No, you do not have to create an account. You can order without logging in. If you do create an account, you can see the status of the order and the order in the future faster.

 

Are all items in stock?

We try to have as much as possible in stock but it may be that an article is (temporarily) not available. We will contact you to discuss together whether you wish to receive an alternative or wish to wait.

 

You are looking for a product outside the shop on the website, we can deliver?

Our website includes a wide range, but we can deliver even more products. It is possible that we can deliver the product you are looking for. Please let us know via info@crealana.nl what product you are looking for, and we are going to see if we can find it for you.

 

You can stay up to date with offers and promotions?

Yes, via the newsletter. You can register on the home page.

When will my order be shipped?

Once your payment has been received and the products are in stock, your order will be sent.

 

Can you exchange a purchased product?

This is possible. You can exchange the product within 14 days.

 

I do have another question

Please contact info@monilana.nl or call Monilana.nl, this can be done via 0164-85 42 93 

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